Last updated November 15, 2024
We are dedicated to delivering top-quality products and exceptional service to all our customers. If something doesn’t meet your expectations, we encourage you to let us know. Your feedback is invaluable in helping us enhance the service we provide.
If you have a complaint about any aspect of our service, please contact our Customer Services team at +44 (0) 1892 66 44 99 or use the contact form on our website to provide the details as soon as possible.
What happens next?
- Acknowledgment: We will confirm receipt of your complaint within one working day.
- Investigation: Your complaint will be thoroughly reviewed by our Managers, as appropriate.
- Response: Within five working days of acknowledging your complaint, we will inform you of the proposed resolution or provide an update on its progress.
If you are not satisfied with our proposed resolution, please contact us again within five working days. We will escalate your complaint for review by the Managing Director, who will provide a final response within five working days.
